Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
All returned or exchanged items must be in original condition with original tags and packaging. Used or damaged items cannot be returned or exchanged.
Customized items are considered final sales and cannot be returned. Any item that has a name, number, badge, or logo printed on it is considered a customized item.
Name sets and badges are final sales and cannot be returned or exchanged.
If you make a partial return, we’ll adjust any discounts that had been applied proportionally and refund you accordingly.
We will cover the return shipping costs, and refund any initial shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item). Reimbursement for shipping costs will not be covered by us for any returns or exchanges in which we are not at fault. Ship the package back using the carrier of your choice:
Please include your Order Number for fast processing.
- All original tags and original packaging must be included.
- For your security, please return the product(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
- Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
- Upper 90 is not responsible for items damaged or lost in transit.
Please DO NOT Send to this address :
206 N Logsdon Pkwy, Radcliff, KY 40160 United States
We will notify you by email of your refund once we have received and processed the returned item.
Please allow:
for transit time for Upper 90 to receive your return (2 – 7 business days)
for processing upon receipt (1 – 3 business days)
for the bank to process our refund request (1 – 3 business days).